I order some things from HollyNorth on Tuesday. I told them when I ordered, in no uncertain terms, I need this by Friday AT THE LATEST. So by mid-afternoon today I was starting to worry.
I called HollyNorth. They tracked the parcel and told me that it would be here.
It still didn’t come.
I called them back, got the tracking number and called DHL myself.
It’s not coming until Monday. There’s nothing they can do. It’s in the warehouse. No I can’t pick it up.
So tell me, why did I pay almost as much for shipping as I did for the fucking order to have it here BY FRIDAY if it’s not going to show up until Monday!? And, funny thing, when I said I needed it by Friday AT THE LATEST I wasn’t just being dramatic. I actually meant I needed it TODAY. Because by Monday most of the shit I ordered will no longer be needed.
So DHL has fucked me out of the cost of shipping and the cost of the items now rendered useless. AWESOME.
Oh and DHL’s excuse for this?
There was a lot of snow here.
No shit. I know it snowed. I live here. I saw it. I also put on my big girl pants and went to work and got on with my life because NEWS FLASH it snows like this EVERY YEAR. This isn’t some freak thing that only happens once a century. It’s Saskatchewan, a province known for its bullshit weather. And the whole fucking province doesn’t shut down just because it snowed.
So telling me that a courier company can’t get their shit together two days after the worst of the snow is BULLSHIT. It was coming from BC not Australia. For fuck sakes, it’s a 3 hour flight. I could have driven to BC, picked up my order, done a bit of shopping, had lunch with my friend and taken a stroll in the park before driving back here and gotten my shit faster.
On top of all of that, this makes THREE TIMES this has happened now. The last time I had a parcel sent overnight, it showed up three days later - two days later than it was needed. And here’s the thing, it was for a fucking film shoot.
That’s the weird thing about being a make-up artist or working in film, sometimes you need shit RIGHT FUCKING NOW. Not in three goddamned days. Fucking up my order not only pisses me off, it hold up shooting, makes me look bad and cost people money.
So fuck you DHL. I will never, ever be giving you business again. If every other delivery service in the world suddenly went tits-up, I would be starting to train carrier pigeons and getting my dog sled ready. They’d get me and my parcels there faster than you ever could.
HollyNorth, for as much as I love to support Canadian business, the American companies I order from, frankly, manage to get things to me in a timely fashion. If you can’t get your shit together, I’ll be going back to them.